Privacy Policy.

Who we are

Your Travel Sarathi is a tour operator based in Ahmedabad, Gujarat, India. In this policy "we", "us" and "our" mean Your Travel Sarathi. Our registered address is 17 Sanskardham, Nr. Hariom Nagar, Ghodasar, Ahmedabad, Gujarat 380050.

We are the data fiduciary for the personal information described below. If you have any question about how we handle your data, write to info@yourtravelsarathi.com or call +91 99798 63378.

What we collect

When you enquire

• Your name, phone number, WhatsApp number and email address
• The destination, travel dates, number of travellers and rough budget you tell us
• Anything else you choose to include in your message

When you book

• Full names as printed on official identification, dates of birth and gender
• Passport number, issue and expiry dates, and a scan of the passport where a visa or international ticket requires it
• Address, emergency contact and, where a supplier requires it, dietary or medical information you volunteer
• Payment references and receipts. We do not store card numbers, CVV or UPI PINs — payments are handled by the bank or payment gateway

Automatically, when you use the website

• Standard server and analytics data: pages viewed, approximate location, device and browser type, and the site that referred you

Why we collect it

• To answer your enquiry and prepare an itinerary and price
• To make the booking — hotels, flights, trains, transport, permits and activities all require traveller details
• To apply for visas on your behalf where that is part of your package
• To contact you before, during and after the trip about your booking
• To meet legal obligations, including tax records and any hotel or state registration requirements
• To improve the website using aggregate analytics

We only send marketing messages if you have asked for them, and every such message includes a way to stop receiving them.

Who we share it with

We share only what is necessary, only with parties involved in delivering your trip:

• Hotels, resorts, houseboats and camps
• Airlines, railways, transport operators and drivers
• Local operators and ground handlers at the destination
• Embassies, consulates and visa processing centres, where we are filing on your behalf
• Insurance providers, where insurance is part of your package
• Payment gateways and our bank
• Government authorities where we are required by law to do so

International trips necessarily involve transferring your details outside India — to the hotel, airline or visa authority concerned. By asking us to arrange international travel you consent to that transfer.

How long we keep it

• Enquiries that do not become bookings — up to 24 months, then deleted
• Booking and payment records — as long as Indian tax and accounting law requires, currently eight years from the end of the relevant financial year
• Passport scans and visa paperwork — deleted within 90 days of the trip ending, unless a visa authority requires us to hold them longer

How we protect it

Traveller files are kept in access-controlled accounts limited to the staff working on your booking. The website is served over HTTPS. Documents containing passport details are shared with suppliers only through the channel that supplier requires, and deleted from messaging apps once the booking is confirmed.

No system is perfectly secure. If a breach occurs that is likely to affect you, we will tell you and the relevant authority as required by law.

Your rights

You can ask us at any time to:

• Show you what personal data we hold about you
• Correct anything that is wrong or out of date
• Delete your data, where we are not required to keep it by law
• Stop marketing messages, without affecting your booking
• Withdraw consent you previously gave

Email info@yourtravelsarathi.com with your request. We will respond within 30 days. There is no charge.

Withdrawing consent while a trip is being arranged may mean we can no longer hold the booking, since suppliers need traveller details to keep a reservation.

Cookies and analytics

This website does not use advertising or tracking cookies. If website analytics is enabled, it records aggregate visit data — which pages are popular, roughly where visitors are, what device they use. It does not identify you personally, and you can block it in your browser settings without affecting how the site works.

WhatsApp and messaging

Most of our conversations happen on WhatsApp. Those messages are covered by WhatsApp's own privacy terms as well as this policy. We use WhatsApp to discuss your enquiry and booking; we do not add you to broadcast lists or groups without asking.

Children

We do not knowingly collect data directly from anyone under 18. Where children travel, their details are provided by a parent or guardian who is making the booking.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. If a change materially affects how we use data for an existing booking, we will tell you directly.

Grievance officer

If you are unhappy with how we have handled your data, contact our grievance officer:

• Your Travel Sarathi, 17 Sanskardham, Nr. Hariom Nagar, Ghodasar, Ahmedabad, Gujarat 380050
• Email info@yourtravelsarathi.com
• Phone +91 99798 63378

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.